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29th June, 2017
Let go of the 'Chalta Hai' attitude

The literal meaning of 'Chalta Hai', the very commonly used colloquial term is "it goes", which has become a part of life for us. 

What it denotes is a happy-go-lucky attitude that everything is okay. 

There is a common perception that you can do anything and nothing will happen, so even if something happens, one tries to pass them off as "things do happen" and accept them even if they are not correct. 

But this attitude affects our work quality, makes us laid-back and non-assertive for what is right.

A major surgery may be uneventful, but sometimes unanticipated accidents can happen, however careful you are, even in a minor surgery. 

Sometimes, mistakes are made, but it is believed that nothing will happen either to the patient or the doctor. Sometimes, hemostats, lap pads, gauze pieces may be mistakenly left in the patient's body without the surgeon taking any routine double count, about which he may not even be aware of. These things may be detected late or when the patient develops pain or discharge from the wound. And, the patient may seek a legal re-dressal in the Consumer Courts, MCI etc.

Protocols are important in the practice of medicine. Protocols help to complete an important procedure in an orderly
manner for the benefit of patients. They are predefined guidelines for standard of care. And, they are meant to be followed.
"Chalta hai attitude" tries to justify our inaction or lack of attention to detailing and acceptance of mediocrity in place of excellence.
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Includes informing patients about travel plans and putting the interest of the patients before everything else
New Delhi, 28 June 2017: According to research, patient dissatisfaction and many other complaints are due to breakdown in the doctor-patient relationship. Communication is the key to developing and nurturing the trust between a doctor and the patient. The main goals of current doctor-patient communication are: creating a good interpersonal relationship, facilitating exchange of information, and including patients in decision making. On the occasion of the upcoming Doctors Day, IMA sheds some light on ways in which the doctor-patient relationship can be strengthened.
According to the MCI Regulation,"A physician is required to be 'diligent in caring for the sick' (MCI Regulation 1.1.2). Once he/she undertakes a case, the physician should not neglect them or withdraw from the case without giving adequate notice to the patient and his family (MCI Regulation 2.4)." Also, as per the rules, a doctor is at the risk for a medical malpractice in the event that he/she fails to do the aforementioned.
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